KINUKO – Terms & Conditions

Welcome to KINUKO. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

  1. This website is operated by KINUKO.
  2. By using our site or purchasing from us, you agree to comply with all terms, conditions, and policies stated here.
  3. We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Images

  1. All product images shown on our website are for illustration purposes only.
  2. Actual colors, tones, and textures may vary due to lighting and monitor settings.
  3. We do our best to ensure product information and measurements are accurate, but slight differences may occur.

3. Orders & Payments

  1. All orders are subject to availability and confirmation of payment.
  2. Prices listed on our website are in MYR (Malaysian Ringgit).
  3. We accept payments through the methods provided at checkout.
  4. Once an order is placed and payment is made, it cannot be cancelled or modified.

4. Shipping & Delivery

  1. Orders will be processed and shipped within the timeframe stated on our website.
  2. Delivery delays may occur due to courier issues, public holidays, or unforeseen circumstances.
  3. KINUKO is not responsible for any loss or damage caused by courier companies.

5. Exchange Policy

  1. We only accept exchanges for defective items or wrong items received.
  2. Exchange requests must be made within 3 days of receiving the item.
  3. The item must be unused, unwashed, unworn, and with all original tags attached.
  4. No exchanges for items damaged due to customer handling.
  5. All sale/discount items are non-exchangeable.

6. No Refund Policy

  1. Strictly no refunds for all purchases.
  2. Store credit or exchange may be offered only if the item received is defective or incorrect.

7. Privacy

  1. All customer information provided to us will be kept confidential and used only for order processing and customer service.
  2. We will not share your information with any third party except for delivery purposes.

8. Limitation of Liability

KINUKO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.